At Greene Massage Clinic, we understand that unforeseen circumstances may come up that may need you to reschedule or cancel your massage appointment.
In our commitment to provide the best and unique massage experience to all of our clients and out of respect and consideration of our therapists’ time, we have adopted the following policies:
Arrival to our office:
New clients, please arrive 15 minutes before your scheduled massage session to fill out a brief medical history form. Regular clients or clients who have been to our office at least once before please arrive at least 5 minutes early. We usually run exactly on time barring unusual circumstances. If you are late for your appointment, your appointment will only go for the allotted time and you will still be charged for the full session price.
We require a 24 hour cancellation notice. If you cancel less than 24 hours before your appointment you will be charged 50% of the scheduled massage service. If you are a no call, no show for your massage session, you will be charged for the full price of your massage session. Payment will need to be made prior to your next massage session. If you need to make a change to your scheduled massage session on the day of your appointment, such as moving the appointment, a fee may be applied due to limited availability. Multiple services (of 2 or more) require 48 hours cancellation notice.
If you are booking your massage appointment within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the scheduled massage service.
In cases of bad winter weather, please give us a 2 hour notice before your appointment when needing to cancel or reschedule. We have some therapists who live outside of the Fairborn area and they will have to leave earlier than usual to accommodate any bad road conditions. If you cancel less than 2 hours or are a no call, no show you will still be charged the previous fees.
We reserve the right to require a credit card number to hold your appointment at any time. Your credit card would not be charged, however you may use it to pay for services at the completion of your scheduled massage session. If you cancel less than 24 hours before your massage appointment, or are a no call, no show your credit card will be charged accordingly.